1. Overview

At BD Kirana, we take great pride in delivering fresh, unadulterated groceries. If you receive an item that is damaged, defective, expired, or incorrect, you are entitled to an immediate replacement or full refund.

2. Timeframe for Returns

• Fresh & Perishable Items (Produce, Dairy, Meat/Fish): Please report any quality concerns within 24 hours of delivery.
• Packaged & Non-Perishable Goods: You may initiate a return within 7 days of receipt provided the product packaging is unopened and in its original condition.

3. Return Eligibility Criteria

To be eligible for a return or replacement:

• The product must have been purchased directly through BD Kirana.
• The item must be accompanied by the original invoice or Order ID.
• Items marked as 'Final Sale' or perishable items consumed/used cannot be returned.

4. Refund Process

• Refunds for approved returns are processed through the original payment method (bKash, Nagad, Card, or Cash on Delivery credit) within 3 to 7 business days.
• For Cash on Delivery returns, refunds can be sent via your preferred mobile banking account or credited toward your next purchase.

5. How to Initiate a Return

Simply visit our Order Tracking page or contact our customer support team at bdkirana01@gmail.com or call 01731-526682 with your Order ID and photo evidence of the damaged product.